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NO LOGIN ON MOBILE LAYOUT SINCE UPDATING SOCIALISE TEMPLATE

8 years 10 months ago
  • Zurkster's Avatar
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  • Zurkster
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When the site is being viewed in mobile view, or replicated by narrowing a browser window to mobile dimensions, the login box type changes and displays an almost blank box that does NOT display a username and password login.

This issues only happens when attempting to login using the socialise toolbar module, if one logs in using any other method, there is no problem.

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8 years 10 months ago
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Hi, Zurkster.

Thank you for contacting us and reporting this issue.
This is second report for that issue.
It seems it's a valid bug.
I'll report that to our developers.
I'll provide patch as soon as possible.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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8 years 10 months ago
Licenses:

Hi, Zurkster.

Thank you for contacting us and reporting this issue.
This is second report for that issue.
It seems it's a valid bug.
I'll report that to our developers.
I'll provide patch as soon as possible.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 10 months ago
  • Zurkster's Avatar
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  • Zurkster
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  • Thank you received: 0
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Is there likely to be a remedy for this considerably embarrassing problem, it's affecting my clients site traffic, considering a number of my mobile app designs rely completely on the Socialise Toolbar for logins.

8 years 10 months ago
  • Zurkster's Avatar
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  • Zurkster
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Update: I've just applied the patch and the problem of the blank login box persists, does the 4.2.4 update cover this error?
It doesn't seem so...

8 years 10 months ago
Licenses:

Hi, Zurkster.

It seems that issue is caused by Joomla! upgrade. In latest version this code doesn't work anymore:

<?php echo JHTML::_('content.prepare', '{loadmodule mod_login}');?>

It loads mod_login module form. We still working on possible fix... but it may require Joomla! developers attention. I'll let you know about progress ASAP.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 10 months ago
Licenses:

Hi, Zurkster.

I'm sorry to keep you waiting.
We found the source of the issue.
In new version of Joomla! Login Form module (mod_login) need to be enabled (not assigned to any module position), enabled on all pages and public. Then it will magically appear in login modal window. I've tried to set it like that on your site but I couldn't log in... please try to set Login Form module as described ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 10 months ago
  • Zurkster's Avatar
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  • Zurkster
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  • Thank you received: 0
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Thanks Michal, I created said login module and setup as suggested, all good now, thanks...

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