The Community Toolbar Mod does not update Notification or Emails automatically. I was supplied with a patch for the toolbar on September 15th and Installed yesterday. The toolbar does not update Notifications or Email counts except on a page refrest. However the normal toolbar updates this just fine.
When will you have this fixed it has been broken since your release of Socialize 2.0 template in March.
STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER
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It was already reported and we're working on fix.
Soon we'll release new version of Template. We just waiting for that fix. Then few tests and new package will be ready.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
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How do you mark this as resolved and a customer issue?
This is a bug that I've been trying to get you guys to fix since the end of August. I paid for a working template, I don't know about everyone else here but I work hard for my money and you guys should be resolving issues in a template that you charge for that has had the same problem since it's release in March.
When will this be done? Fix it or give me my money back.
This is already fixed and will be released with new Socialize 2.1 very soon.
I marked it that way as this was already reported - we don't store duplicated bug reports, we close them.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Then replace original with patched file from package.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
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Well your patch was applied and it still doesn't work. Why does the normal toolbar work but this one won't.
I have attached a screen image of the differences between the two. Can you just contact Ricardo and have him issue my refund. I've been screwing with this bug for 6 weeks and you have wasted enough of my time.
This issue was fixed and it worked as I was testing it.
Please, provide me access to your site backend so I could test it on your site.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
