ISSUE SUMMARY:
I'm using a component, called Joombri. When someone wants to remove a project there should be a pop-up wih a text and buttons. When we using the socialize template it won't work. It DOES work with the standard Joomla! template and yootheme templates. I've just tested.
STEPS TO REPLICATE:
1 Log in as admin (see private site info)
2 Go to 'opdrachten' in main menu
3 Go to 'Mijn projecten' under 'projecten'
4 Then click at the red button 'verwijder'
RESULT: A black screen is appearing
EXPECTED RESULT: There should be a pop-up with text and button(s).
BROWSER: tested in Chrome, firefox and safari
I saw your issue on your site.
Could you provide me a copy of Joombri extension? We need to do a tests.
Please, send me a copy on michael [at] ijoomla.com
I'll contact with our developer to fix this issue.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
I received your email. I assigned template developer to this issue.
I'll update you as soon we come to any conclusion.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Assigning developer to a thread means it will take some time.
Developer need time to debug - I've sent him copy of Joombri.
I'll update you as soon he come to any constructive conclusion.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Thanks for that. I am a paying customer and have also a business to run. Bought also some other Ijoomla! products because I really like your stuff. But I assumed that everything should working fine and now I have a delay of 2 weeks en 2 days :)
Of course I know it will take some time but for me and my customers it is good to know when the issue is fixed. Some core functions in Joombri are now not available so I can't put it live.
Thanks for your understanding and thanks for giving feedback!
I really apologize for that delay. Template developer was assigned by our CEO also to other project.
I talked with him and he said he will take care of this at the beginning of this week.
I'll remind him to test this issue and to give it highest priority.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
We know what cause this issue - it's a bootstrap conflict.
Our developer will apply fix but we need SU access to your site backend.
Please, edit your first post and SU credentials or upgrade already existing access.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
I have fix from our developer.
Please, make safe copy of your whole site.
Then install plugin from package.
Then set in Socialize "Legacy Compatible" in General Tab
Next compile LESS > CSS (button in template dashboard)
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
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