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11 years 5 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:
500 - JHtml: :jquery No soportado. Archivo no encontrado

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

11 years 5 months ago
Licenses:
JomSocial Expired

hi,
Please help me with installation of template sociallize in my page unioriente.edu.co
www.unioriente.edu.co/administrator/

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removed by admin do not post login details in your post
>

11 years 5 months ago
Licenses:

Hi, mariajulia.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: englishspotunioriente.org
And you request support for: unioriente.edu.co. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 5 months ago
Licenses:
JomSocial Expired

what is the procees for change domain to unioriente.edu.co?

11 years 5 months ago
Licenses:

Hi, Mariajulia.

Please post a domain change request here: www.jomsocial.com/forum/billing-issues .
After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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