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Have paid for Socialize but can't find it?

11 years 5 months ago
  • Beth's Avatar
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  • Beth
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JomSocial Expired Socialize Expired

ISSUE SUMMARY: Hi...I bought Socialize yesterday and have a receipt. I've checked in Exensions, Template Manager to change to Socialize but it's not there? Can you please tell me where I can locate it?
Thanks a lot Beth


STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

11 years 5 months ago
  • Beth's Avatar
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Licenses:
JomSocial Expired Socialize Expired

I've downloaded and uploaded the template...Final instruction was to click on less>css in template settings...Done that and saved but Socialize is not showing on website? Thanks for your help :-)

11 years 5 months ago
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Hi, Beth.

You need to set Socialize as your default template. Please, browse to:

Backend -> Extensions -> Template manager

And click star icon button in "Default" colimnd.

But you already did that. I confirm that Socialize is your default template and it's visible on your site: prntscr.com/750qel


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 5 months ago
  • Beth's Avatar
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  • Beth
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  • Thank you received: 0
Licenses:
JomSocial Expired Socialize Expired

It's working now!

11 years 5 months ago
  • Beth's Avatar
    Topic Author
  • Beth
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  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Expired Socialize Expired

Hi Michal...Thanks for replying...Nutted it out Thanks :-)

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