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Community tool bar doesn't fit IPAD Air

10 years 4 months ago
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I am using the Socialize template and the create account, search field, name etc are showing below the tool bar on my site public page and wrapping around. When logged in it looks fine. I have experimented with different widths in the socialize grid but it doesn't seem to make any difference. How do I get the login/create account/search to align with the logo and actually be in the community toolbar?

10 years 4 months ago
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Hi, Susan.

What is your site URL?
I visited link you provided us in credential box but that page looks different and I don't see the toolbar.


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10 years 4 months ago
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did you look at our url/demo ?. See in private settings

10 years 4 months ago
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HI, Susan.

Yes, I did, but it looks different than your printscreen: prntscr.com/60wbbr


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
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I will publish tool bar again on the public site.

10 years 4 months ago
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Hi, Susan.

Is it done? I still can't see it: prntscr.com/60xb1v


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
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Tool bar now showing on the public landing page. I had to remove the logo for everything to fit in. The search bar on the registered part of the site is dropping down over another module. The iphone screen looks funny as well

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10 years 4 months ago
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Hi, Susan.

Did you recently upgraded Socialize template?
Do a small test make safe copy of this folder: ROOT/demo/templates/socialize/local (copy it to your hard drive) and delete it on server.
Does it fix your issue?

If not - roll back that change.

To fix login fields try add this code:

To this file:

.login fieldset .control-group input {
width: 100% !important;
}

ROOT/demo/templates/socialize/local/css/custom.css


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
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  • Susan
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Yes we did upgrade. Is that a problem. Does the upgrade not work with IPAD Airs?

10 years 4 months ago
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Still not sure what I have to do to get the community tool bar to work on IPAD Air?

10 years 4 months ago
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Hi, Susan.

We've made some important changes between versions 1.2.8 and 1.2.9. ROOT/demo/templates/socialize/local is a kind of template cache. So all your settings (most of them done automatically) are stored there. If you upgrade by installing new version on top of older - local folder is not cleared and old settings/files are used. They may cause template distortion.

So try to remove that folder (do a safe copy FIRST) and check if this fix your issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
  • Susan's Avatar
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  • Susan
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  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Not sure how to do this

10 years 4 months ago
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Hi, Susan.

Do a safe copy first - e.g using Akeeba backup.

You'll need a FTP client like FilzeZilla.
You enter FTP and browse to ROOT/demo/templates/socialize/
Then you copy whole "local" folder to your hard drive.
Next, you remove it on server in FTP client.
Browse to your site frontend, refresh (and clear browser cache).
Check if issue persist (some settings could be reset).

If this doesn't change anything - upload "local" folder to original place.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
  • Susan's Avatar
    Topic Author
  • Susan
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  • Posts: 69
  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Built a new dev site from the beginning and still seeing this problem.

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