I have tried on another PC and same results.

I have tried with two different browsers (IE and FF)...

Did you see the zipped video file I sent?

Hi,

Yes I saw it, but we need debug is directly, i cant be solved if I cant access your site directly..

I hope you alraedy read this our support policy www.jomsocial.com/support-policy which we dont support any issue in localhost/intranet

thank you

I have tried using chrome and that works but I cannot get everyone on site to use chrome.

This looks like a css makeup issue with the different ccs builds for different browsers.

And the rule about not supporting local installs is a bit of a joke. So you telling me i have to rent out of my non exsistent IT budget a server just because you wont support YOUR code which clearly has a css issue as it cannot be a host issue due to the fact it has been installed on two totaly different webhost platforms and ran on multiple clients using different browsers... yet it will work in chrome from a localhost but not from IE or FF...

I have already offered a teamviewer session but you guys never reply in time to establish a session. If you would reply to threads in a timely manner then we could have had this resolved at day one.

I have also upgraded to the latest JomSocial and it still does this.

Hi Dirty,

Our support staff are all in different time zones so the support member that is assisting you may be in an opposite timezone to you. The reason we don't support installations on localhost is for this exact reason. Without site access, support can be a painful process Constant back and forwards with very little results. In saying that i understand your reason why it is on a local intranet

I have tried to replicate your issue and like the other 2 support staff i am unable to do it. So lets move this forward really fast for you.

I have noted your comments about uploading it to another host but the point here is if i install your site on a default host setup and it works then this would confirm there is a hosting setup issue which is something you would need to resolve locally. My opinion is this will not be the case, it is more likely to be a local issue or conflict in the site somewhere and not a server issue

1. Please install Akeeba backup www.akeebabackup.com/download.html The free version is all that you need
2. Take a full backup of your site using this product. please then go to the location of your backup and upload it to somewhere on the web where i can download it. Google drive or dropbox.
3. Please email the link (NOT the file) to paul AT ijoomla DOT com
3. I will then create an exact copy of your site using this backup software and can identify the issue for you and tell you how to fix it.

The reason we don't do team viewer sessions is because in the process of debugging we may need to change or configure something on your localhost to try something. Which may be your computer on your desk. If we make a small change and break your pc then we have to fix that as well.

If you need assistance creating the akeeba backup please let me know or look and the akeeba site is is reasonably straight forward. My goal is to assist you as fast as possible, I am in Australia and i am not sure what timezone you are in please let me know and i can try to match you up with a support person in a similar region

I look forward to your reply

Hi Paul

Really sorry for the late reply, I have been upto my eyeballs in work.

I have started to upload the backup to the following location

Hi,

I have created the site from your backup and tested it on every browser and i'm not able to replicate the issue. I am using xamp on localhost. I suspect it maybe a css conflict. can you please send me an email to paul AT ijoomla DOT com with your timezone and the time you are able to do a team viewer session. Becuse we are going to discuss ID's and passwords please reply be email now

I sent an email ages ago now and still not heard anything back.

I have just updated to the latest versions of the template and jomsocial and the popup options menu still has the same problem.

Hello Paul,

I have emailed you and put you in touch with Michal who will sort this out for you today

No contact today. Guess they were busy...

Hi.

Ok, then just update this thread when you'll be ready. Weekend is near and our support in weekend is limited. So if it's possible, lets do it from Monday.