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Back up users and friendship connections

2 years 3 months ago
  • Lucio's Avatar
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  • Lucio
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I am trying to install Cometchat, but I am having problems so I need to restore an old version of my site, but I have many registered users in the process, is it possible to back users and their friendly connections? Thank you

2 years 3 months ago
Licenses:

HI, Lucio.

Thank you for contacting us.
That could be a real pain it you restore your site and try to migrate some tables.
The problem is that there are many cross-references in db.
If you miss something... you will get issues... wrong activities for wrong users and many many more.


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2 years 3 months ago
Licenses:
JomSocial Active

Hi Lucio,

If you have a valid CometChat license, please raise a support ticket so the technical team can help you fix the issue.

Regards,

Mike
CometChat

The following user(s) said Thank You: Lucio
2 years 3 months ago
  • Lucio's Avatar
    Topic Author
  • Lucio
  • Offline
  • Fresh Boarder
  • Posts: 60
  • Thank you received: 1
Licenses:
JomSocial Active iSEO Active Socialize Active

I do, but they take too long to respond, I have a ticket since Thursday, because I believe that on Friday they did not work and neither Saturday and Sunday, I hope today they can

2 years 3 months ago
Licenses:

HI, Guys.

Great that CometChat team could cover that. As this moves to CC field, I close this topic.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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