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so slowly site

6 years 9 months ago
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Hello,
I have problem with a slow response, if I have account with thousands friends and messages, then loading every page about 15-20s :(
If account have only few friends and any messages work great.
Is it bug? Or I need change server?
Can you help me?
Thank you
Jan

6 years 9 months ago
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Hi Jan

We are looking into this specific case, but we are now limited in development bandwidth due the holidays. I will get developers to work on this as soon as possible

- Don't say feature not working. Instead, explain what you tried and what was the outcome.
- When you think you found the bug, try to replicate it on a fresh Joomla.
- When looking for support always provide temporary Super Administrative access to your site. We will ask for it anyway.
- Help yourself and read documentation which can give you answers to almost all questions you may have
6 years 9 months ago
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Thank you.

6 years 9 months ago
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hi,
any news?

6 years 9 months ago
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HI, Jan.

Please, check this thread: www.jomsocial.com/forum/installation/383...ocial-version#183719

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
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Hi Michal,
thanks for your reply. I use default template protostar, so I think this isnt solution for my problem.
Another idea? :)
Jan

6 years 9 months ago
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I edit notifications interval and now maybe works better, whos know:) but profile, which has hundred messages loading still long. Maybe is solution in limit for loading active chats. Like only 10 chat loading and then if you need click on the button MORE or something like that. (or scrolling down)
Thanks for your help.
Jan

6 years 9 months ago
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HI, Jan.

No, no. This has nothing to do with template :)
I meant this part:

"Site speed could be related with:

1. You're using Chrome 62 that has known bug, update to Chrome 63 ASAP.
2. You have misconfiguration of JomSocial
Set interval for checking new notifications to 60 seconds: prntscr.com/hnwyyh
Do the same for chat message check: prntscr.com/hnwzdv

Finally, you may enable site debug in Backend -> System -> Global configuration -> System -> Debug system. Then browse to frontpage where it loads slowly.
After page loads completly, check at site bottom for session.
It will list process and how much time they are loaded.
Do this by using Chrome 63 or different browser. "

Did you migrated old messages from previous version? If yes maybe you could clear all old messages and start with carte blanche?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
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Yes I found it, thanks. I did everything out of clear all old messages. how can I do that?
Thanks for your support.
Jan

6 years 9 months ago
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Ahoj Jan.

You may clear content of those tables:

_community_chat
_community_chat_activity
_community_chat_participants

And also run this command: www.jomsocial.com/forum/profile-universa...date-to-4-4-5#180981

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
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Hi,
I cleared content. Now works fine, but I think that isnt solution problem. In future come this problem again (after lot of messages) i cant still delete messages, you know.

6 years 9 months ago
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Ahoj Jan.

Hmm, not necessarily - they will be build up again and indexed this time.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
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  • Jan
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ok, thank you for support :)

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