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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

website size is too big why

6 years 4 months ago
Licenses:
JomSocial Active Socialize Expired

why is my web pages so big, it makes it slow, the is nothing that justifies a page size of 3.3 megabytes.
help me out
prntscr.com/hho21j

6 years 4 months ago
Licenses:

HI.

Thank you for contacting us.
Size has nothing to do with speed :)
Loading time depends on server capabilities, connection bandwidth, requests, scripts and database.... even browser. Size is on very end.
In your case Load time is 5.77 seconds... that's not slow at all. Page load time should be smaller than 10 seconds.

Do you use Chrome 62?
If yes, try with other browser as this Chrome version has a known bug that slows down JomSocial drastically.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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