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Password change on frontend not available?

2 years 10 months ago
  • Gavin's Avatar
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  • Gavin
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JomSocial Active Socialize Expired

Edit Profile > account tab
Normal User (Registered) can change email, but there does not appear to be an option to change a password. Currently using a 'test' version of jomsocial from Dimas.

2 years 10 months ago
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HI, Gavin.

Thank you for contacting us.
Password field should be available: prntscr.com/hhiims

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
2 years 10 months ago
  • Gavin's Avatar
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  • Gavin
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Licenses:
JomSocial Active Socialize Expired

Thanks for that, maybe its disabled in the test version?
Will update info in a moment =)

2 years 10 months ago
  • Gavin's Avatar
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  • Gavin
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  • Posts: 119
  • Thank you received: 9
Licenses:
JomSocial Active Socialize Expired

info updated - please read the special message
Actually, this only seems to be happening on one or two accounts - not sure why?

2 years 10 months ago
Licenses:

HI, Gavin.

Thank you.
I created new user and password fields are available: prntscr.com/hhle6s
You mentioned that this happen to "one or two accounts". Could you specify which one and provide credentials for them?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
2 years 10 months ago
  • Gavin's Avatar
    Topic Author
  • Gavin
  • Offline
  • Junior Boarder
  • Posts: 119
  • Thank you received: 9
Licenses:
JomSocial Active Socialize Expired

I'll have to ask if I can change their passwords for testing, but I will let you know as soon as I find out =)

2 years 10 months ago
Licenses:

HI, Gavin.

Yes, please, let me know ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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