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Watermark for multiple profiles doesn't work

6 years 5 months ago
  • Henk's Avatar
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  • Henk
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Hello,

I tried to add watermarks for the different profile types, but can't get it to work. In the back-end everything seems fine, but it is not showing on the website.
Image size is 16x16 and I tried both .PNG and .JPG images.

Please let me know how to fix this.

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6 years 5 months ago
Licenses:

HI, Hank.

Thank you for contacting us.
After you add watermark it won't appear right away on user avatars.
Avatars needs to be re-uploaded so they could be generated again.
Also you may run cron job to make sure watermark is processed in Backend -> Components -> JomSocial -> Monitor -> Mail queue -> Execute cron (button upper right).

- Instead of saying: 'it's not working', explain the problem in detail.
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- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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6 years 5 months ago
  • Henk's Avatar
    Topic Author
  • Henk
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  • Posts: 3
  • Thank you received: 0
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JomSocial Active iSEO Active Socialize Active

Hi,
Thanks for you reply. I tried to upload new avatars and run the cronjob, but the watermark still doesn't appear.
What else could be wrong?

6 years 5 months ago
Licenses:

HI, Hank.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

I'll check your site ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 5 months ago
  • Henk's Avatar
    Topic Author
  • Henk
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

I have edited my first post.

6 years 5 months ago
Licenses:

Hi, Henk.

That is a bug as I was able to replicate it also on my test site.
I reported it to our developers.
We should have fix ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 5 months ago
Licenses:

HI, Henk.

I apologize that it took so long.
I had different test results than our developer.
But we came to conclusion that issue was caused by your own file. It was corrupted so even Photoshop couldn't open it.
We tried with some other random icon and it works without any issue: prntscr.com/hghr4o
Please, try with other icon.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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