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Problem upgrade

6 years 6 months ago
Licenses:
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Hello
I'm having a few problems right after I updated the social media 4.3.0 to social media 4.4.4, by uploading videos to avi or mp4 is presenting some error, and does not validate the videos (images 1 and 2 attached),cronjobs is configured correctly.
In members the count is not of all of the members (image 3)

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6 years 6 months ago
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HI, Sergio.

Thank you for contacting us.
Your first issue is related with Amazon S3.
It seems that they do not recognize key that you're using in JomSocial configuration.
Please, check your key and settings.

Second issue is actually a configuration. You set that module to display currently logged in user friends. That's why it doesn't display all of your users.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
Licenses:
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

Could you tell me the way to solve this problem of the second question ???

And the first one the error is just that, I did not select this option, so I do not know why it is giving this error.

6 years 6 months ago
Licenses:

HI, Sergio.

Indeed you do not use S3 as everything is set to local server but error still appears:

0 - S3::getObject(, images/videos/242/x6WtvfdC1cA.mp4): [InvalidAccessKeyId] The AWS Access Key Id you provided does not exist in our records.

I assign developer to take a look.

As for your second questions - there is nothing to fix as nothing is broken. Just set this module to display e.g users online.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
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Hi,

I already fixed the cron issue, please check again,

thank you!

6 years 6 months ago
Licenses:
JomSocial Active AdAgency Expired iSEO Expired Socialize Expired

When a video is published, it is processed normally, but its posting is not occurring on the user's timeline.
And there is also an error in the video link that stays in the notifications.
When you access the notifications (full page), it has a link to the video that was processed, in this URL it is poorly written, adding characters not accepted in URL, thus making the URL for user access invalid:

Notification page: snappet.com.br/index.php/profile/notifications

Example link with error: snappet.com.br/%22//index.php/579-lucian...video/212-teste/%22/

Example link working: snappet.com.br/index.php/579-luciano-zan...eos/video/212-teste/

6 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
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Hi,

To fix that open this file language/pt-BR/pt-BR.com_community.ini
find this code

COM_COMMUNITY_VIDEOS_CONVERT_SUCCESS_SUBJECT="O vídeo <a href=\\"_QQ_"%1$s\\"_QQ_">(%2$s)</a> que você carregou foi processado e carregado."
replace to
COM_COMMUNITY_VIDEOS_CONVERT_SUCCESS_SUBJECT="O vídeo <a href=_QQQ_%1$s_QQQ_>(%2$s)</a> que você carregou foi processado e carregado."

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