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migration issues

6 years 7 months ago
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Migrate from Easysocial to Joomsocial

6 years 7 months ago
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HI.

Thank you for contacting us.
Migration is interrupted by 500 server error: prntscr.com/gs7mjx
Please, check your server error log for more details.
You may post it here so we could investigate further.

- Instead of saying: 'it's not working', explain the problem in detail.
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- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
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this is the error log
[29-Sep-2017 17:17:37 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:19:03 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:25:05 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:27:16 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:29:13 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:35:11 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:40:45 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:41:02 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:41:47 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:44:05 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:44:46 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204
[29-Sep-2017 17:56:10 CST6CDT] PHP Fatal error: Cannot redeclare azrulCheckBuffer() (previously declared in /home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php:205) in /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php on line 204

6 years 7 months ago
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I cannot find the Cannot redeclare azrulCheckBuffer() file or folder
I found the azrul.zip file in components

6 years 7 months ago
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There are multiple reasons for this error to occur, caused by a large variety of different factors. Nevertheless, most often it is the result of having a very large file as a part of your website. On SiteGround's shared hosting servers there is a size limit for files that can be opened through the web. The limit is 2GB, and if your website includes a larger file, this will result in the above error.

You can check your website's files either via SSH, FTP, or the File Manager to locate the one causing the problem. Very often these are logs with PHP errors. On SiteGround's servers a log file is created automatically if you site's PHP scripts produce any non-critical errors or warnings during their execution. The log file's name is php_errorlog and it is located in the same directory as the script that produced the errors. Usually, this would be your site's directory.

6 years 7 months ago
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This is the response I recieved from the sitground support team
Avatar
Vladislav Yastreba
Support GuruPosts: 21289Posted On 2 Oct, 2017 08:18 CDT
Hello Stuart,

Thank you for contacting our Help Desk.

The error suggests that the function "azrulCheckBuffer" is already declared in this file on line 205:

/home/kaivala9/public_html/plugins/system/jomsocial.system/jomsocial.system.php

And that it cannot be re-declared again in the other file:

/home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php

So it seems the two plugins are not compatible with each other as they are trying to declare a function with the same name. Please contact the support team or developer of either plugin for assistance with this. If they suggest any server-side changes, we will be happy to make them for you as long as the shared hosting environment allows it. Or you might prefer to simply remove either of the plugins to resolve the issue. In any case, I would recommend creating a backup of the site before making any significant changes just in case.

(Please also note that we are not developers and third party coding and configuration issues are beyond the scope of our support. Our main goal is to ensure that the services we provide are working. We do try to make exceptions whenever possible but we cannot manually update the code of third party software.)

If you have any other questions or require further assistance, don't hesitate to get back to us.

Best Regards,

Vladislav Yastreba
Technical Support Team

6 years 7 months ago
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HI.

But you do not have the file /home/kaivala9/public_html/plugins/system/azrul.system/azrul.system.php
Also error log is outdated...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
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current error log when I try to migrate...
[Mon Oct 02 09:27:11.137440 2017] [:notice] [pid 21079] [client 24.49.141.160:49492] mod_hive matched URI kaivala.com/administrator/index.php (/home/kaivala9/public_html/administrator/index.php) with match 10, referer: kaivala.com/administrator/index.php?option=com_users&view=users
34 minutes ago, not seen
Are you going to able to help me migrate?

6 years 7 months ago
Licenses:

HI.

I'm trying to identify the issue. As I showed before: prntscr.com/gs7mjx issue is caused by server 500 error.
I don't know what causes that error. Server error log should contain more information about it.
Bu t information you provided is or outdated and do not apply to current issue (you don't have azrul plugin) or do not apply at all as it's just a notice.

So please, try to migrate again - it will probably fail. But after that check if anything was stored in server error log.
I also advise to report this to your hosting provider.
They should check that at their end.

As for now all that we know is server issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
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current error log when I try to migrate...
[Mon Oct 02 09:27:11.137440 2017] [:notice] [pid 21079] [client 24.49.141.160:49492] mod_hive matched URI kaivala.com/administrator/index.php (/home/kaivala9/public_html/administrator/index.php) with match 10, referer: kaivala.com/administrator/index.php?option=com_users&view=users

current error log when I try to migrate
[Mon Oct 02 17:45:52.472194 2017] [:notice] [pid 16490] [client 24.49.141.160:43058] mod_hive matched URI kaivala.com/administrator/index.php (/home/kaivala9/public_html/administrator/index.php) with match 10, referer: kaivala.com/administrator/index.php?option=com_users&view=users

6 years 7 months ago
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I think the Apache error log gives this response:
[Sat Oct 04 15:34:13 2014] [notice] [client 24.10.12.59] mod_hive matched URI www.perpetualbudget.net/index.php (/home/perpetu8/public_html/index.php) with match 8, referer: www.perpetualbudget.net/

6 years 7 months ago
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error codes
[Mon Oct 02 19:04:41.678870 2017] [autoindex:error] [pid 40688] [client 5.255.253.16:42004] AH01276: Cannot serve directory /home/kaivala9/public_html/yogabybri.com/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,default.htm,Default.htm,default.html,Default.html,home.htm,Home.htm) found, and server-generated directory index forbidden by Options directive
[Mon Oct 02 19:04:41.561735 2017] [autoindex:error] [pid 30335] [client 87.250.224.77:53862] AH01276: Cannot serve directory /home/kaivala9/public_html/yogabybri.com/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,default.htm,Default.htm,default.html,Default.html,home.htm,Home.htm) found, and server-generated directory index forbidden by Options directive
[Mon Oct 02 19:04:38.044927 2017] [:error] [pid 40111] [client 87.250.224.77:53292] script not found or unable to stat: /home/kaivala9/public_html/yogabybri.com/index.php
[Mon Oct 02 19:04:37.870238 2017] [:error] [pid 32897] [client 5.255.253.16:41414] script not found or unable to stat: /home/kaivala9/public_html/yogabybri.com/index.php

6 years 7 months ago
  • Dimas's Avatar
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Hi Wizzard,

Would you mind downgrade your php version to 5.6, please? with PHP version 7.0.x hard for me to track the issue

thank you!

6 years 7 months ago
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Thanks..
I reset it to 5.6.31

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