Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
Radius Search not working, cannot disable it either
When searching Member profiles, the error message
"The location information is not set in your profile. Therfore radius criteria is not considered for search results. You can provide the location information by completing your profile here."
appears each time, even if the "Radius Search" is disabled.
Thank you for contacting us.
I was able to replicate this issue on your site.
For test I changed available account location address, please, restore previous one.
I assign developer to investigate this further.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Hello. How to disable this message "The location information is not set in your profile. Therfore radius criteria is not "?
We use only Country and City (no any street, house, flat). Thansk.