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Birthdate field is giving issues

6 years 7 months ago
  • Shaun's Avatar
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  • Shaun
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Hi,
When i am entering a birthdate is sometimes comes up with the attached error.


Please could you let me know if i can fix this and what is wrong.

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6 years 7 months ago
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HI, Shaun.

Thank you for contacting us.
You wrote "sometimes"... when exactly? In what cases?
Did you set any date limitations for birthdate field?

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6 years 7 months ago
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Hi,
the red text only appears sometimes but the error at the top of the page appears when ever i try click register.
I have add no limitations to the birthdate field.

6 years 7 months ago
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HI,

You have two domains, to which one issue apply?

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6 years 7 months ago
  • Shaun's Avatar
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Hi,
This issue is occurring on the armysaints.com domain

6 years 7 months ago
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HI, Shaun.

I was able to replicate your issue. It enough to click on that field and start choosing the date when notice appears.
Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

I need to have access to the backend of your site.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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6 years 7 months ago
  • Shaun's Avatar
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Hi,
I have add the site details you requested.
Once you know how to fix it please could you let me know for future referance

6 years 7 months ago
Licenses:

HI, Shaun.

Thank you. I was able to replicate on your site an on my test site as well.
I'll report this to our developers as a bug.
I'll update you with a fix ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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6 years 7 months ago
  • Shaun's Avatar
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Hi,
Thank you so much for all your help so far

6 years 7 months ago
  • Shaun's Avatar
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Hi,
Have you guys made any progress on my issue?

6 years 7 months ago
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HI, Shaun.

No, I'm sorry. It's still on developers pending.
I hope it will be fixed soon...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
  • Shaun's Avatar
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  • Shaun
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Hi,
How far have the developers got on the task?

6 years 7 months ago
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HI, Shaun.

Still investigating. He will post here to update you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 7 months ago
  • Dimas's Avatar
  • Dimas
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Hi Shaun,

Please you upgrade your Jomsocial to the latest version, if this issue still doesnt work, please let us know.

thank you!

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