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Blank profile pages and error - how to fix

7 years 10 months ago
  • Forrest's Avatar
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  • Forrest
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For some reason when logged in trying to view a users profile page is blank, when not logged in it works fine. No changes have been made to jomsocial code other than normal upgrades

www.wwats.org/index.php/community/2527-clem-bechard/profile

PHP Error: Fatal error: Class 'Joomla\Utilities\ArrayHelper' not found in /home/wwatsorg/public_html/components/com_community/views/profile/view.html.php on line 1674

Any help with fixing this appreciated, thanks!

7 years 10 months ago
Licenses:

HI, Forrest.

Thank you for contacting us.
Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

Also check if you're using latest version of Joomla!

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
  • Forrest's Avatar
    Topic Author
  • Forrest
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Active

I am not running the latest version of Joomla. I am running 3.27 and I don't see an easy or automatic upgrade path to the latest version.
It looks like maybe the last update I got for Jomsocial requires a newer version of Joomla than I am running, but it installed with no complaints.
I don't think I can uninstall it so I will have to find some way to upgrade Joomla from 3.2.7 to the latest version manually.

Thanks

7 years 10 months ago
Licenses:

HI, Forrest.

Class 'Joomla\Utilities\ArrayHelper' is present in one of latest versions so if you use latest JS on outdated J! then error will be present.
Please, upgrade to latest Joomla! ASAP.
Read this docs.joomla.org/J3.x:Updating_from_an_existing_version

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Forrest
Moderators: Piotr Garasiński
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