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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Issues on my website

2 months 5 days ago
Licenses:
JomSocial Active

Hello team,

i have a couple of issues suddenly discovered on my site:

1. I am getting errors like the following message on the stream:

Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /var/www/vhosts/doitliketakemoney.gr/httpdocs/components/com_community/templates/jomsocial/layouts/stream/actions.php on line 14

2. On the module JS Hello Me instead of displaying Photos, Videos, Events of the current user as it should, it displays all the Photos, Videos etc of all users. Additionally it wont displaying the correct number of photos, videos etc belonging (uploaded by) to the current user

3. On the module JS Videos it cannot open videos uploaded from youtube, i am getting an error when trying to open videos uploaded: "Warning Invalid video ID provided" and it cannot played that videos at all.

Please check and advice as well in order to solve these issues

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2 months 5 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

HI.

Thank you for contacting us.

1. Your server has enabled error reporting so having Joomla! default settings it displays a notice.
I disabled error reporting in Joomla!
You may ignore that notice as it won't influence your system performance in any way.

2. I've logged in and it displays correct number:
prntscr.com/fwore2
prntscr.com/fwormk
Numbers are the same.

3. Please, try to upgrade your installation to JomSocial 4.3.4 as you use 4.3.3.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: archaggelos

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2 months 5 days ago
Licenses:
JomSocial Active

Regarding issue No 2, is not displayed the correct number of photos and videos. Lets discuss about videos, total number of videos uploaded are 9 and gmantzoukas_sjc9lz4f had uploaded only 2 of them, so in My Videos should display 2 not 3 and if you are going to press on My Videos it should display only the 2 videos uploaded by gmantzoukas_sjc9lz4f correct or not? Right now if you press on My Videos it will display all 9 videos something is now correct because it is reffering to the videos uploaded by gmantzoukas_sjc9lz4f not all the people.

Same if you press on My Photos it will display only an album containing 5 photos not uploaded by gmantzoukas_sjc9lz4f but by Natalya that is not correct.

If I understood well My Photos and My Videos should correspond to the user logged in not all the photos and videos uploaded by all, correct or not?

Please check and let me know.

Thank you

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2 months 4 days ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi.

Issue is caused by navigation error. You removed whole JomSocial Toolbar menu with items.
That results with navigational issue.
You need to create JomSocial Toolbar menu with type: jomsocial.
Then recreate menu items in this form:

Profile
|— Change Profile Picture
|— Change Profile Video
|— Edit Profile
|— Edit Details
|— Privacy
|— Preferences
|— Customize My Page
Friends
|— Show All
|— Search
|— Advanced Search
|— Invite Friends
|— Request Sent
|— Pending my approval
Groups
Photos
Videos
Events


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

Please Log in or Create an account to join the conversation.

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