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Embedly stopes at the loading bar

6 years 11 months ago
Licenses:
JomSocial Active

Hello support team,
Embedly worked so far always flawlessly.
Recently, no more. When you enter a URL, it stops at the loading bar.
What can be the error?
Thank you
Herbert

Attachments:
6 years 11 months ago
Licenses:

Hi, Herbert.

Thank you for contacting us and reporting this issue.
I assign developer to investigate this issue further.
He'll contact you tomorrow.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Herbert Keim
6 years 11 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

Please you re-install your jomsocial package and then clear all cache, please let me know how it goes.. if still doesnt work please you install with this package www.dropbox.com/s/7ajdp6axgrh1amm/com_co...y_pro_4.3.3.zip?dl=0

thank you!

6 years 11 months ago
Licenses:
JomSocial Active

Hi,
Thanks for the quick help.
Unfortunately both solutions do not work.
thank you
herbert

6 years 11 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

would you mind provide me FTP access, please? i will try to check the code directly.

thank you!

6 years 11 months ago
Licenses:
JomSocial Active

Hello,
Thank you very much for your reply.
The access data are given in the appendix.
Thanks and regards
Herbert

6 years 11 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

Sorry for delay answer, this issue should work fine now.. but only work for the newest url share, the old one cant be fixed..

Attachments:
6 years 11 months ago
Licenses:
JomSocial Active

Hi,
Thanks a lot for the quick help!
Was the bug with me or was it a bug?
Thank you
Herbert

6 years 11 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Herbert,

The upgrading was failed on your site, some of new files didnt updated automatically, so I updated manually :)

thank you!

6 years 10 months ago
Licenses:
JomSocial Active

Hello
Thanks for the help so far. It has not been working again lately! There was no change to the site and no updates.

Can you help me please again?

Thanks and LG
Herbert

6 years 10 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Herbert,

I re-insatlled jomsocial with the latest package, and the embedly is showing fine now.. ;)

Attachments:
Moderators: Piotr Garasiński
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