Facing the fact that the ticket system has been disabled, I wonder if my ticket is still alive. I have let you know by ticket that registration of new members fails if the username contains an underscore, for example "D_Miller". Users in return get a fatal error message.

I checked the database and saw that the registration details are written into table "community_register", but are not forwarded to table "community_users" or joomla "users". As a consequence of this no information about registration of new users is available from the Jomsocial dashboard.

And as the email is stored in "community_register" users cannot re-register. They are told that the email account already exists.

Any news on that?

Hi, Randolph.

Thank you for contacting us.
Issues like that require to provide your site credentials. Please, edit your first post and provide them.

Please find the credentials attached

Please note that the (fatal) error happens during registration.
Just try to register and in the username use underscore, such as D_Miller. When you try to go the next page, you will get a fatal error.

Randolph

HI, Randolph.

Thank you. I tested registration on your site and result was as follows: snag.gy/mMHYsJ.jpg
I assign developer to investigate this further.

Hi Randolph,

This issue caused by 3rd party user plugins, I already disabled some of them, and just enabled the important one.. and its working now..

Great! Thank you.