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Can't connect with administrator account in fron-end

7 years 4 months ago
  • Cristian's Avatar
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  • Cristian
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Hi,
After update jomsocial to 4.3.0 i can't connect with administrator account in front-end. The message is "Login Failed." (the user and pass i'm very sure is good because i'm logged in in back end)
I have instaled 4.2.6 to test again and every thing is ok with this ver. I can login in front end.
I have logged in in front end, and after that i have instaled again 4.3.0 . After refresh in front end every was fine ... i was loged in with administrator account but after login out, same probleme ... can't login
Please advice me.

7 years 4 months ago
Licenses:

Hi, Cristian.

Thank you for contacting us.
Does this issue apply only to admin account? Or other (regular) users also experience this issue?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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7 years 4 months ago
  • Cristian's Avatar
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  • Cristian
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Hi Michal,

Only for admin account.

7 years 4 months ago
  • Cristian's Avatar
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  • Cristian
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Hi,
Can you please help me with this probleme?
Thank you

7 years 4 months ago
Licenses:

HI, Cristian.

Please, check if your password contains characters like ./-# If yes, change password so it will contain only numbers and letters.
This issue was already reported and I passed it as a bug to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Cristian
7 years 4 months ago
  • Cristian's Avatar
    Topic Author
  • Cristian
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  • Thank you received: 0
Licenses:

Hi,
Yes, it contains special chars. They are not alowed in pass and username. Check this too.
This probleme apply to all user in front-end. It's a big issue because all the user with special chars in their user or pass can't login.
Hope to fix this ASAP.
Thank you.

7 years 4 months ago
Licenses:

HI, Cristian.

We're working on it ;)
I hope it should be ready over the weekend.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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