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Privacy preferences not being kept when user logs out and logs back in

8 years 5 months ago
  • Louise's Avatar
    Topic Author
  • Louise
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  • Posts: 21
  • Thank you received: 2
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

ISSUE SUMMARY:
Privacy preferences for 'Information' fields don't stay in place when a user logs out and back in again

STEPS TO REPLICATE:
1 Go to Edit Profile under My profile
2 Ensure you're looking at the Infomration tab
3 Change the privacy icon to the right of each information field to a different setting i.e. Only me and save the change
4 Then log out and log back in and navigate back to the Information tab


RESULT: The Icon has reverted from 'Only me' back to 'Friends'
EXPECTED RESULT: Icon will show as 'Only me'
BROWSER: Chrome

Attachments:
8 years 5 months ago
Licenses:

Hi, Louise.

Thank you for contacting us.
Please provide us working site credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 5 months ago
  • Louise's Avatar
    Topic Author
  • Louise
  • Offline
  • Fresh Boarder
  • Posts: 21
  • Thank you received: 2
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi

Details are:

<removed for security reason>

Thanks

8 years 5 months ago
Licenses:

Hi, Louise.

Please, check them. I get this when try to login:

Login denied! Your account has either been blocked or you have not activated it yet.

Also NEVER EVER provide site credentials straight in forum post - they are public so anyone can take them and access your site. Please, EDIT your FIRST post and add credentials into special form.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • Louise's Avatar
    Topic Author
  • Louise
  • Offline
  • Fresh Boarder
  • Posts: 21
  • Thank you received: 2
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

What is a 'special' form and where do I find it?

8 years 4 months ago
Licenses:

Hi, Louise.

Edit your first post here, scroll page a bit down and under main text field you find "special" credentials field.
That's the only way to provide site credentials as fields from that box could be seen only by us.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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