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10 years 3 weeks ago
  • Clint 's Avatar
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  • Clint
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ISSUE SUMMARY:
my site is down. the host says the following is failing:

public_html/components/com_community/models/profile.php

All I get is white screen on my front end and backend after logging in.


STEPS TO REPLICATE:
1
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RESULT
EXPECTED RESULT
BROWSER

10 years 3 weeks ago
  • Dimas's Avatar
  • Dimas
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Hi Clint,

I have different error, I suggest you contact your sys-admin to inspect this issue further, if this issue related jomsocial please let us know and provide me the error detail.




thank you

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10 years 3 weeks ago
  • Clint 's Avatar
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What kind of error detail? My host said that module was failing.

auburndiamondclub.com/index.php/adc-join-link-mainmenu

Pages with JomSocial information / profile information don't fail.

10 years 3 weeks ago
  • Clint 's Avatar
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This is the reply from the host

Matthew C.
October 06, 2016 at 11:38 AM

Hello,

You can review the error in the error_log file, a sample of the error is provided here:

[06-Oct-2016 11:28:46 America/Chicago] PHP Parse error: syntax error, unexpected '$result' (T_VARIABLE), expecting '(' in /home3/adcbb01/public_html/components/com_community/models/profile.php on line 251

As this is an issue with the code on the site, we would be unable to know why some pages load and others do not.

Regarding updates, this will typically not repair or replaced plugin or component files. Once repaired we can review your site for any issues with the update function. If you have any questions, let us know.

Best regards,

Matthew C.
Level 1 Linux Support

10 years 3 weeks ago
  • Clint 's Avatar
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This is the code at line 251

public function getViewableProfile$result = $db->loadAssocList();

10 years 3 weeks ago
  • Clint 's Avatar
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Here is the file.

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