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Some users are not shown as online

8 years 8 months ago
  • Guido's Avatar
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  • Guido
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ISSUE SUMMARY:
Since the last updates (Joomla and JomSocial) some users are always shown offline after login. They don't have activated the option to hide the status. If I clear the sessions some are shown after login but will be hidden later again.
They are logged in, can use the site completely, but are hidden from the online lists.

I programmed a site where users can send a problem report and analyzed the CUser class. All offline showed members have

[_isonline] =>

At the moment I can not say it is a JomSocial or Joomla problem. Does anybody face the same issue?

I am using "normal caching" in files, session in database.

8 years 8 months ago
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Hi, Guido.

Thank you for contacting us and reporting this issue.
I assign developer to further investigation.
He'll contact you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 8 months ago
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Hi,

try this fix:

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unzip and put it at:
/components/com_community/libraries/user.php

Regards

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8 years 8 months ago
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Thank you, but it didn't solve the problem.

                    [showOnlineStatus] => 1
    [_isonline] =>

8 years 8 months ago
Licenses:

Hi,

I need your FTP and phpmyadmin access detail. I need if for debugging purpose.
you can put those credentials by editing your first post at this topic. put it at site info form. it's private

Regards

8 years 8 months ago
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updated

8 years 8 months ago
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Hi,

sorry, what password for this screen?




Regards

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8 years 8 months ago
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Sorry. You can use the admin password there now.

8 years 8 months ago
Licenses:

Hi,

sorry, after logged in, my IP has blocked by your server:



here my IP:
36.84.65.181

please unblock me

Regards

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8 years 8 months ago
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Please try again.

8 years 8 months ago
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Hm,,, I still canot login to your site:



better send me the detail to my email: This email address is being protected from spambots. You need JavaScript enabled to view it.

sorry for this incoviance.

Regards

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8 years 8 months ago
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I am very sorry. The username was wrong. Please use "js".

8 years 8 months ago
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Some users could verify that the regular Joomla login module works. I would say it is a JomSocial problem.
I hope you can fix this.

8 years 8 months ago
Licenses:

Hi,

_isonline value took from database, the value sama as user ID. you can see the query at user library line 137. if empty or null, it must that user not listed at joomla seesion table.
when some one online but got offline status, please have a look at joomla session table, make sure that user listed at there. if listed, what client_id value for that user?

and make sure that user visting profile > preferences, make sure Show online status and re-save it.

it's hard for debugging this this issue. I cant replicate it at your site.

Regards

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