ISSUE SUMMARY:


STEPS TO REPLICATE:
1 Login to site
2 Select a new menu item (Home, Directory, etc.)

RESULT
Sometimes (not always) user is logged out and has to log back in again

EXPECTED RESULT
Expect to stay logged in and taken to menu item.

BROWSER

Hi,

mostly this issue related with session handler it self. please goto joomla backend > global configuration and changing session handler to Database, instead of PHP.

Regards

The session handler was set to php and I changed it to database.

But I still have the problem.

I cannot be certain because I haven't tested thoroughly, but it seems like this only happens with the Home menu option. It also happened with the Directory menu items, which were Sobipro menu types, so I changed the Directory menu to be Guest only.

The Home menu is a category blog menu item and it does not always log you out, but it does it pretty often.

Not sure if that helps at all.

Hi,

are you able to replicate the issue with jomsocial user account?
I need to replicate the issue first, but I cant.

please elaborate more if can.

Regards

It happens almost every time. I just tried it with the jomsocial login and it did it.

Login with your account and then select Home from the menu. It almost always logs out.

I was testing on my test subdomain and noticed that the problem does not exist there. The test domain was just refreshed with a copy from production yesterday, so the only difference is the configuration.php file.

After trial and error changing the values that were different, it appears that turning off sef has resolved the issue. I really hate having to turn this off.

Have you heard of sef causing a problem like this? It looks like my problem is fixed, but I'd like you to respond if the cause makes sense to you.

Hi,

please unblock jomsocial account, I cannot access joomla backend, got:
Login denied! Your account has either been blocked or you have not activated it yet.

and please check you server, if there is OPcache. please turn it off.

Regards

Hi,

never got an issue related with SEF that made logout issue.
please compare both configuration.php please make sure live site value empty/

Regards

I turned off sef and now it is only happening when I select the sobipro Menu item, which is Directory.

I opened a ticket with Sobi and they say that it works fine on their demo site.

Not very helpful.

Your account is activated now.

Live site had a value in it, so I set it to ''.

I still have the problem with the Directory Menu item.

Not sure what OPcache is? I don't think I have that.

Hi,

I found the issue. the issue not related with jomsocial.
Your site always force HTTP to HTTPS.
mostly Directory menu items using HTTP instead of HTTPS.

you need to asking sobiPro for this issue.

Regards

I turned off all of my sobipro menus and was still logged off when I selected the Home menu. I did some more experimented and found that if rewrite urls is also turned on I do not have the problem.

If SEO Optimation is On and rewrite urls is off I have the problem. If SEO Optimization is on and rewrite urls is also on it works.

So I am fine with this because I prefer rewrite url to be on, but I wanted to let you know what I found.