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Notification emails on comments don't include URL to message

10 years 4 months ago
  • Randolph's Avatar
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  • Randolph
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ISSUE SUMMARY:

Notification emails on comments don't include link to the post (no 'read the message' link ...)

STEPS TO REPLICATE:
1 Comment a post (in group)
2 Notification email is sent / received
3 there's no 'read the message' link in the notification email
4 People can only click top header of the message, which takes them to the frontpage, instead of the message.
5

RESULT
People who receive notification email, can't get to the message, because there is no link

EXPECTED RESULT
Link to message

BROWSER
All

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10 years 4 months ago
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Hi, Randolph.

I just tested this on your site and I can't replicate this issue: i.prntscr.com/bea654071876459da322d35f66cc89fb.png
Does it apply to specific group... or user?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
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10 years 4 months ago
  • Randolph's Avatar
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  • Randolph
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Hi Michal,

that's quite interesting. From your screenshot I see, that URL (to message) is included in your test comment. But, it's missing in the next two comments.

Please see screenshot
Randolph

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10 years 4 months ago
  • Randolph's Avatar
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Hi,

investigated the issue further and, it showed that the error occurs if someone comments on his own message.

The notification emails for these cases display the comment text only, while intro text + link to message (URL) are missing.

In my test case a person named Miriam posted the initial message (in group). You can see, that everytime this person adds a comment, the notification emails don't include intro text + link to message (URL).

See attached screenshot

Regards
Randolph

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10 years 4 months ago
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HI, Randolph.

Thank you for investigating this further.
I was able to replicate that issue on my test site.
I'll pass this report to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
Licenses:

HI, Randolph.

Please upload file from package to:

ROOT/components/com_community/templates/jomsocial/layouts/

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

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The following user(s) said Thank You: Randolph
10 years 4 months ago
  • Randolph's Avatar
    Topic Author
  • Randolph
  • Offline
  • Junior Boarder
  • Posts: 126
  • Thank you received: 13
Licenses:
JomSocial Active Socialize Expired

It works!
Thanks Michal

Moderators: Piotr Garasiński
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