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Error Sorry, User ID not found.

8 years 11 months ago
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Hello I get the error message when I click it, a profile

Error Sorry, User ID not found.

what is the problem?

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8 years 11 months ago
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when I click with mobilephone on the profile it works. but with notebook or pc it does not work, then comes the error message "error, user id not found"

8 years 11 months ago
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Hi, Birol.

To what profile issue apply?
Or what URL I need to test?
Does it apply to all profiles?

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8 years 11 months ago
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Hello michal,


all profiles have this error message, but with mobilephone there is no error message, its work on mobilephone

here the url www.sanalalem.de

8 years 11 months ago
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HI.

I checked few profiles. I can't replicate this issue:
i.imgur.com/AEVFOQr.png
i.imgur.com/NWSHb0e.png
i.imgur.com/NXjKOgO.png
i.imgur.com/FiKQdNk.png
i.imgur.com/IFdPF74.png

What browser do you use?
Do I need to click profile names in a specific place? I've tried direct from activity stream.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 11 months ago
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hi,

when i clear the browser cache, then everything is ok for a while.
later comes the same error message

i use chrome browser and mozilla

8 years 11 months ago
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HI.

You mean Joomla! cache or browser cache?
Joomla! caching often cause issues so consider to disable it...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 11 months ago
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I have the joomla cache cleared days a few, it may be that it is why do these error messages??

the browser cache cleared i all days

8 years 11 months ago
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Hi.

I'm not sure what exactly cause this issue... as I was unable to replicate them.
But if it's caused by caching, then simplest fix is to disable it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 10 months ago
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I have the problem still, I think the problem comes when I in the backend which change eg. module position or something like adding new modules.

no one has an idea why this happens? the expelled only my members

8 years 10 months ago
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Hi,Birol.

Try to activate and deactivate certain modules and check which one could cause the issue.
Also, make sure that you're using latest version of JomSocial -> 4.2.2.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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