ISSUE SUMMARY:
we recently clicked the 4.2 update and site not working properly? we completly lost our kunena forum and the members list/whos online tabs when clicked on to find members are 404 errors?

STEPS TO REPLICATE:
1on file
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

HI, Jon.

Please, unlock your site access for Polish IP:
i.imgur.com/pVWWY0S.png

Upgrading JomSocial should not affect any part of your site except those related with jomSocial.
So it can't be that you've lost other components installed.
Cause of this must be different.

But I could say more when I access your site.

Poland has been unblocked and ip has been whitelist i.imgur.com/pVWWY0S.png

Hi, Jon.

Kunena forum is unavailable because forum upgrade process failed:
i.imgur.com/3r96Jlg.png
Someone tried to upgrade it and didn't checked the ersults.
This issue is not related with JomSocial.

Members page doesn't work as you used wrong type for menu item:
i.imgur.com/ComqnYU.png

You have also menu duplicated menu items. If you want to create menu item that displays certain JomSocial page... and similar menu item already exist (in most cases it does) in JomSocial Toolbar - you should use menu alias instead of creating another menu item.

Another thing is that you should disable Joomla! caching while you upgrade extensions... or clear cache right after.

Please, do a backup copy of your site and uninstall JomSocial and install it again.

0. Make a safe copy of your whole system (files and database)
1. Browse to Backend -> Extensions -> Extension Manager -> Manage
2. Search all extensions using filter "com"
3. Uninstall all JomSocial related extensions
4. Search all extensions using filter "jom"
5. Uninstall all JomSocial related extensions
6. Download latest JomSocial package from here: www.jomsocial.com/component/digistore/licenses
7. Unzip it
8. Install com_community package via Joomla! installer
9. Follow installation steps

Thank you for to all that info by I don't know any of this stuff? We had our website donated to us and chose joomla and ijoomla products for the one click updated. I

I can assure you we did nothing other the hit the upgrade button on the ijoomla installer. Everything was working before.

Is there anyone that can help us I would pay some money if someone there can we simply don't know what to do?

My only other option is to call the my host and install backup from yesterday but I want the latest update.

I just tried logging in on Front end and it says my account is blocked? I'm telling you something is wrong. I'm on the site everyday for 12 hours a day and nothing like this hapldned

I am having my server do a restore right know you will see that with the 4.17 we had no issues. Should be restored within 30 minutes

Well they backed up or site to monday before update. Forum still not working but the members button is naidw.org/members-lounge/members-lounge/search/browse now working.

i updated to 4.2 again and still no forum?

So since the site was all messed up I had our host upgrade the php 7 since the blog post said it's faster? It really messed with the site is this normal? If you look at site it's all different

Hi, Jon.

Please, restore your site from backup (JomSocial 4.1.7).
I'll do an upgrade and check what cause your issues.

Please note that we're working in shifts.
I'll be available on forum to 4 PM CEST
24timezones.com/world_directory/current_warsaw_time.php

After that time I'll be able to back to you at Monday.

Michal,

Thank you soooooooooo much! I have to tell you yesterday was a long bad day for me! After we had the the host restore the site and database from a few days ago i tried updating to 4.2 again then still no forum and had issues with the JFB connect which isa a key feature that 90% of our members and visitors use to login with. Then i had them try to upgrade the PHP to 7 beacuse i heard its quicker but that really messed up all the images and modules on the entire site.

This morning we are back to 4.1.7 please do your magic. You guys are the unsong heroes of thei technology wold. I dont know how you do this like the ninja's in the night.

Thank you for all your help.

Hi, Jon.

As for issue iwth Kunena Forum.
Please, post on their support forum:
www.kunena.org/forum/

I reinstalled JomSocial on your site and most issues are gone.

The only issue that remains is 0 - Error issue for member list and cron job in backend.

How to replicate:

1. Login to site with credentials provided
2. Browse to Friends -> Get more Friends

Result:

0 - Error

Also try to run cron job in backend. Cron is executed but summary is not displayed.

I assign developer to this thread.

Hi,

I just fix the 0-error, please try again..

thank you!