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Can Not Upload Avatar Image During New User Registration

7 years 11 months ago
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If a new user attempts to upload an avatar image file during new registration, the process stops and goes no further. If they click on the 'Skip' button they can then complete the registration. However, they must then go to edit profile after logging in and then can proceed with uploading their avatar.

7 years 11 months ago
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Hi, Bo.

Your site is unavailable under bojames.com:
i.imgur.com/Yw8CKHr.png

But I see that you provided access to your site backend as:
brpbs.bojames.com/administrator

So your supported domain should be brpbs.bojames.com not just bojames.com. Or this is your dev site?
If it's your live site then please, before we could go any further, post a supported domain change here:
www.jomsocial.com/forum/billing-issues

This is just a formality, just need your request for change.


- Instead of saying: 'it's not working', explain the problem in detail.
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
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7 years 11 months ago
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O.K., thanks, - the domain has been changed

7 years 11 months ago
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HI.

I assign developer to this thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
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Hi,

please goto joomla backend > menus > jomsocial toolbar. and set Photos access level to public.

Regards

7 years 10 months ago
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My problem has gone from bad... to worse!

Now I can't register a new user at all. I can not get past the username and password. Clicking on the 'next' button does nothing. After some time, if you click several times on the 'next' button again, a "thank your for registering" email is generated, - with the message that includes the username and password and that another confirmation email will be sent once the registration process is completed.

The registration process never completes!

When you look in backend user manager, - no new user is there.

The menu 'jomsocial toolbar' that you referred to is not published, and setting the 'photos' item to 'public' makes no difference.


EDIT:

I've now discovered that when logging in and trying to access a users 'profile' in jomsocial, - it is no longer available. Nothing happens when trying to edit profile. Did you make changes? the front page of jomsocial now looks different with a "more" button in the middle of the page. I have no idea what's going on...

7 years 10 months ago
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Hi,

about avatar upload, there is a bug at 4.1.7. please wait for the fix.
and about cant submit to next step. I spotted jQuery issue, but its fine now. I turned off jQuery loaded from Ad Agency settings (backend)

Regards

The following user(s) said Thank You: Bo
7 years 10 months ago
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Hi,

here the avatar fix:

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unzip and put it at:
/components/com_community/helpers/access/photos.php

Regards

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The following user(s) said Thank You: Bo
7 years 10 months ago
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Replacing the photos.php file (/components/com_community/helpers/access/photos.php) fixed the avatar upload problem, - and disabling "jQuery loading in frontend" setting in 'Ad Agency Pro' (settings/general) fixed the problem of inability to register new users.

Thanks for your help:)

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