Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Registration is taking more than a minute

10 years 6 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:


STEPS TO REPLICATE:
1 Go to the site
2 Click on register link
3 Fill up the form and click on "Next"
4 It takes over a minute even though we are on a VPS with dedicated 2 GB RAM and 2 vCPU

RESULT
Takes a lot of time (sometimes over a minute to go to next page)

EXPECTED RESULT
Shouldn't take more than a minute

BROWSER
Tried in Google Chrome but should be same in all.

10 years 6 months ago
Licenses:

Hi.

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 6 months ago
Licenses:
JomSocial Expired

Please try now using credentials below. I have tested them.

<removed for security reason>

10 years 6 months ago
Licenses:

HI.

You're right, it takes too long.
i.imgur.com/kcde0ln.png

I saw that you customized some files related with registration:
i.imgur.com/JxAzgZJ.png

Could you roll back to originals and check if issue persist?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 6 months ago
Licenses:
JomSocial Expired

We'll try restoring the files and test but I suspect if we modified that many files. Does it show change in files even if their permissions are changed?

10 years 6 months ago
Licenses:
JomSocial Expired

Just came to know from the developer that those 3 files were updated only yesterday to include images in the views but the slowness issue is occurring since last few days. It was working fine on our test server so it might have something to do with environment.

But I have asked the developer to revert the files so you can verify the same. Also, I have updated the admin password in the ticket details so if you need to re-login, please use them.

10 years 6 months ago
Licenses:

HI.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 6 months ago
Licenses:
JomSocial Expired

Thanks. We have reverted the files but still issue remains the same.

10 years 6 months ago
Licenses:
JomSocial Expired

Close the ticket. We found that the issue was with sendmail as it was taking lot of time to send emails. We changed to SMTP and all is fine now.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved