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Emails not being sent when private message is sent

10 years 7 months ago
  • John's Avatar
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  • John
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  • Posts: 23
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

ISSUE SUMMARY:
Emails are not sent to some people when they are sent a private message. This does work for some people, and appears to be only for some users. I understand there is a setting for this, but default is to send email.

STEPS TO REPLICATE:
1 Send a private message to a new member
2 Look in backend at Monitor > Mail Queue

RESULT
Nothing appears in Monitor > Mail Queue
No email is sent

EXPECTED RESULT
Message should appear in Mail Queue
Email should be sent to person

10 years 7 months ago
  • John's Avatar
    Topic Author
  • John
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  • Posts: 23
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

I was trying to send messages from my account (john) to another user (tim) and they were not sending. I played around with some settings, and they started sending.

Then I sent a message from my account (John) to a user called WehoTrev and it does not appear.

10 years 7 months ago
Licenses:

Hi,

I need FTP access detail. please edit your first post at this topic and put it at site info form.

Regards

10 years 7 months ago
  • John's Avatar
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  • John
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JomSocial Active Socialize Expired

Okay. I just added it.

10 years 7 months ago
Licenses:

Hi,

in some reason, user WehoTrev not having jomsocial params at table _community_users. please have a look that user id at that table and have a look at params field. there is no etype_inbox_create_message.

not sure in what why that user created. seem from outside jomsocial system.

to tackle this issue I changing the code at /components/com_community/libraries/notification.php line 143
from

$sendIt = $params->get('etype_inbox_create_message');
to
$sendIt = true;

Regards

10 years 7 months ago
  • John's Avatar
    Topic Author
  • John
  • Offline
  • Fresh Boarder
  • Posts: 23
  • Thank you received: 2
Licenses:
JomSocial Active Socialize Expired

Thank you very much for the help on that. Most of my accounts were imported from another system, so that explains the params problem.

I have updated the community_users table so that all users have the parameters and I put the code back to the old way in notification.php.

Thank you for your help.

Moderators: Piotr Garasiński
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