ISSUE SUMMARY: Users don't receive emails(for certain actions) although in their personal settings, those actions, are checked and should send them an email. I have done a "Reset existing user's notification settings." from JomSocial backend but nothing changed. I should mention that when a user navigate to his/hers personal preferences settings and form there to "Email & Notification" tab and just click save(keeping his/hers checkboxes as they were) everything is back to normal and he/she starts to get emails. What's the problem here?


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BROWSER

Hi, Nikos.

Users don't receive emails(for certain actions)

I mean that even though, some or all the check boxes are checked(in preferences->email & notification), the users still don't get an email. No this doesn't apply to all members, it applies only to old ones.

Hi, Nikos.

In Backend -> Components -> JomSocial -> Monitor -> Mail queue emails are listed?
I need access to account with such an issue.
Then I could test.
And still - what are those "certain actions"?

"certain actions" are e.g sended friend request(checkbox for email and notifications), aproved friend request(checkbox for email and notifications), likes(checkbox for email and notifications), posts(checkbox for email and notifications) etc. For the new members they are listed correctly in mail queue but for old members there is nothing there. Again I mention you that if a user with such a problem goes to his frond-end->preferences->email & notifications and just click save(without the need to check or uncheck anything) everything works ok for that user(and he starts to receive mails according to the checkboxes he has checked, as he sould be)

Hi, NIkos.

I understood you by hte first time. Now I now what actions need to be take.
I need to test on account that is old and didn't fixed it settings.
Without it I can't say what is wrong... or event - if I pass this thread to developer - be able to explain what to test.
So as the last thing I need access to such account with issue.

Hello,

I have changed the credentials for the joomla back-end in the first post. And I have added in the Misc Information credentials for a user with such a problem.

Hi, NIkos.

I was able to replicate this issue on your site.
I noticed that you're using JomSocial 4.1.5, could you do a safe copy and upgrade to JS 4.1.6?

Ok I have upgrade to JS 4.1.6!

Hi, NIkos.

Thank you.
I assign developer to this thread.

Hi Nikos,

I found the problem, when you reset the existing email notif configuration (which you reset the old user configuration) it was failed. Because time out issue.

Please you try increase the timeout configuration from php.ini and mysql configuration for fixing this, you should tweak these setting :

Hello,

ok I will change those values. After that should I do, again, a "Reset existing user's notification settings." or the problem will be fixied and email will be received by users without further actions?

Hi Nikos,

Yes it will..

And also can you tell me what are the correct values for my situation(e.g. max_execution_time=240 etc)?