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Members Info Box wrong number!

10 years 7 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:


STEPS TO REPLICATE:Login to joomla backend
1 Go to jomsocial "Dashboard". There the members "info box" says that there are 833 Members
2 Go to "Monitor" -> "Members". There the list, filtered by "JomSocial" users, return a total of 2600, more or less, users.
3 Why there is a difference between those two?
4
5
RESULT 833 Members
EXPECTED RESULT 2600 Members(based on the members list)
BROWSER

10 years 7 months ago
Licenses:

Hi, Nikos.

It's because it shows "real" members... that is members that have at least one user point (so they performed at least one activity on your site). It doesn't count "dead souls" - members without any activities.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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