Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Forgot Your Password? Option on Login Form No Longer Sending Emails

8 years 3 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

ISSUE SUMMARY:

I am not sure if this is a Joomla or JomSocial issue. Choosing "Forgot Your Password?" from:

index.php?option=com_users&view=login

No longer sends out emails. Up until a month ago, this feature was working and the user would receive a Jomsocial-templated email. Clicking this issue returns a message that the request was successful and an email will be sent. ALL OTHER JOMSOCIAL and JOOMLA EMAILS ARE BEING SENT FINE.

WHAT WE HAVE VERIFIED

1. Joomla SMTP is configured correctly and sending out all other emails.
2. CRON jobs are running and the emails are not being seen in the mail queue.
3. We have an slightly modified version of /templates/thechaplainconnection_registered/html/com_community/layouts/email.html.php. We tried deleting it and testing again--problem still existed.
4. Tested the Forgot Your Password feature on our Jomsocial development server (configured the same). The feature worked correctly.
5. Optimized all SQL tables in MySQL.

STEPS TO REPLICATE:
1. Visit: www.thechaplainconnection.org/signin.html
2. Click: Forgot Your Password?

8 years 3 months ago
Licenses:

Hi.

JomSocial uses native Joomla pass/user reminder system. Also this URL says it clearly:

index.php?option=com_users&view=login

com_users is Joomla! component for user accounts and all related things.

When I try to restore my pass I get: i.imgur.com/4iOgjX5.png but email is valid and user created... Please, post on forum.joomla.org about this issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved