Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Profile Avatars

10 years 9 months ago
  • Jim's Avatar
    Topic Author
  • Jim
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Active

ISSUE SUMMARY: When clicking on members avatars a popup appears saying; "You are not allowed to access this section." This needs to be fixed - I want people to see larger avatars.


STEPS TO REPLICATE:
1 Go to gaycowboyranch.com . (Registration/Login is not necessary).
2 Click on a member's avatar.
3 You will see the popup saying; "You are not allowed to access this section."
4
5
RESULT: "You are not allowed to access this section."
EXPECTED RESULT: To be able to see the member's avatar larger than a thumbnail.
BROWSER: All

10 years 9 months ago
Licenses:

Hi, James.

1. Never ever post your site credentials in post text. Everyone could see them... and access your site as SU.
Please, change SU credentials - someone could already copy them.

2. You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: gaycowboyfetish.com
And you request support for: gaycowbowranch.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

3. By default clicking on avatar, avatar upload modal window show up. Clicking on other member avatar this option can't be accessed.
The only way to change that is to customize profile layout.
But we could only point you to a file or code part - we don't support customizations.
Please, read our Support Policy: www.jomsocial.com/support


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Jim's Avatar
    Topic Author
  • Jim
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Active

I have updated this ticket as you requested.

10 years 9 months ago
  • Jim's Avatar
    Topic Author
  • Jim
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Active

Any updates from you here as to how to resolve these issues? I am stuck awaiting your reply/solutions. Thank you.

10 years 9 months ago
Licenses:

Hi, James.

I'm afraid we can't do much about it right now as what you want here is a customisation - change of current behaviour/feature. By default clicking on avatar will load avatar upload modal window... which can't be available for regular user. But it's available for SU and it's the only way SU can change member avatar.

I already mentioned that customizations are not supported by us (per Support Policy). But you may still ask developers for help here: www.upwork.com/groups/jomsocial


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • Jim's Avatar
    Topic Author
  • Jim
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Active

You also said; "But we could only point you to a file or code part..." Can yo do this? Can you point me to a file or code part? If so, I will attempt the changes. Thank you.

10 years 9 months ago
Licenses:

Hi, James.

Sure, if you want to try customize it yourself, you should be interested in this file:

ROOT/components/com_community/templates/jomsocial/layouts/profile/focus.php line around 98.

The best way to do customizations is to create layout overrides.
Please, read our documentation here: documentation.jomsocial.com/wiki/Customizing_Template


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW