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Undefined error at registration Safari

9 years 4 months ago
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JomSocial Expired

Undefined error for all fields in registration with iphone, Safari mac, safari PC, Safari tablet!

9 years 4 months ago
Licenses:

Hi, Marcio.

I assign developer to this thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 4 months ago
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JomSocial Expired

Screenshot

Attachments:
9 years 4 months ago
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Hi,

seem the issue from server it self. because all AJAX respond header from server totally different, the return must be as JSON.
could you please asking your server support, there is any security tools that made AJAX respond not valid anymore if using Safari?

Regards

9 years 4 months ago
Licenses:
JomSocial Expired

Hi Albertus,

Is Joomla installation typical. The server is dedicated VPS.
The server is managed by myself.
I do not know you that I do with the VPS.

Could you give me more details?

9 years 4 months ago
Licenses:

Hi,

could you please provide me hosting cpanel access detail?
I made a test with your site, I download your site my using Akeeba backup and make site copy at my local server.
at local server there is no issue at Safari:


so my assumption, the issue at your server. seem there is security module on it.

Regards

Attachments:
9 years 4 months ago
Licenses:
JomSocial Expired

Hi Albertus,

In Misc Information add username and password to Plesk / SSH

Thanks for support.

9 years 3 months ago
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Hi,

Seem you VPS can switch Nginx to Apache instantly.
could you please try to running your site under Apache. it can be Nginx issue.

Regards

9 years 3 months ago
Licenses:
JomSocial Expired

Please, We need quick support.

You have all acess, master site and developer site.
SSH, Plesk, FTP, MySql, Admin Joomla

I'm change yesterday to nginx for try fix the problem because long time reply this thread. Now work in apache again. The problem is with JomSocial.

9 years 3 months ago
Licenses:

Hi,

we still struggling to located where the issue come from.
to make sure this is server issue or not. I created test.[maindomain].com, but I still cant access it from any where.
I not familiar with your server hosting. could you please help me to make test.[maindomain].com can access from public?
I want to install joomla + jomsocial at there, without any 3rd part extensions.

not sure why this issue only happening at your server.

Regards

9 years 3 months ago
Licenses:
JomSocial Expired

Hi!

Work it public acess test.facenu.com

9 years 3 months ago
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Hi,

as you can see at that test site, at safari there is no issue.
so my assumption, there is 3rd party extensions that made the issue.

can I turn off all 3rd party extensions at dev site?

Regards

9 years 3 months ago
Licenses:
JomSocial Expired

Hi!

All 3rd extension is need to work jomsocial subscriber. Plugin email as username, Payplan, plugins and app PayPlan.

Today go it disable componentes not used in this project to test if work with safari.

The template JA Social II have one chance crashed form jomsocial register? The plugin order can don work any things?

9 years 3 months ago
Licenses:

Hi,

there is any jomsocial file changes that you made? maybe for Email As Username plugin.
I need to turn off all 3rd party extensions at your dev site (not live site). without that I cant find where the issue came from.

maybe I will akeeba backup. so I can restore it after that.

Regards

Moderators: Piotr Garasiński
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