Hi,

some of our users are complaining that the little popup is loading very slowly if they click on the small earth or letter icon on the frontpage to see their new notifications or messages (indicated by red boxes with a number in it).
For my user it is not slow. I assume that the problem only occurs for people who are very active and have a lot of notifications and messages in their inbox. Is there a way to archive them in order to speed up?

Thanks!

HI, Jan.

I assign developer to this thread.

Hi,

the slow issue related with server performance. because that users having lot of notifications.
if your server using shared hosting, its hard to speed up it. because many sites on that server.
if you using dedicated or virtual private server, you need to contact server support to increase it.

Regards

Hi Albertus,

we are our own server support. The workload on the server is very very small. CPU, Ram usage etc. is always below 5%.
Do you have any idea what we should increase exactly?

Hi,

you need to increase MySQL config.
maybe this link can help:
serverfault.com/questions/7630/what-conf...t-speed-improvements

server tweaking is beyond of jomsocial support. I suggest you to consulting with server provider support.

Regards