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Profile pages do not load & no pic upload

10 years 10 months ago
  • Paul's Avatar
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  • Paul
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JomSocial Expired

You have helped me recently: #148296

ISSUE SUMMARY:
1. When clicking on Profile, Members, Friends, Photos, Videos, Groups and Events the site reloads my home page/stream. I am unable to view anything other than my stream and about me. Using a super user account.
2. I am unable to change profile picture or cover. I can select and upload but cannot confirm or change pic.

Attachment Community2.jpg not found

. Screenshot after upload. only option is to close window. I can see that the picture has uploaded when looking at users in the back end. Attempted to upload a 32kb pic.
3. Before logging in i get an error, "You do not have permission to view this resource. Please contact the Site Administrator."

Attachment Community1.jpg not found




Attachment Community3.jpg not found




STEPS TO REPLICATE:
1. Visit www.thelifehabit.com/community and login
2. Attempt to upload and change profile picture.
3. Attempt to view community users/groups/friends etc.
4
5
RESULT
Site reloads user's home page/stream.
EXPECTED RESULT
Navigate to selected pages or display groups/friends/users etc.
BROWSER
Chrome and IE.

Attachments:
10 years 10 months ago
Licenses:

Hi, Paul.

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Paul's Avatar
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  • Paul
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Licenses:
JomSocial Expired

Hi Michal

Sorry about that. The credentials sent earlier (User: JomSocial) are now working.

Many thanks

Paul

10 years 10 months ago
Licenses:

Hi, Paul.

You have menu items issue.

Menu items in JomSocial toolbar menu need to be fixed.

To fix "Component 'com_community' does not exist." follow this steps:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed) in all other menus

Please, fix them before I proceed to next issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Paul's Avatar
    Topic Author
  • Paul
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Michal,

Thanks for the help so far. I have done as you asked with the menu items.

Attachment Community1_2015-12-01.jpg not found



Regards,

Paul

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10 years 10 months ago
Licenses:

Hi, Paul.

1. Good, that was only part of your first issue. It was caused also by menu misconfiguration. You've set "Profile" as you home page... thus all menu items in toolbar displayed that page. I fixed it by setting Community menu item to "js home".

2. Photo upload works. I just uploaded photo on stream, in album, changed cover and avatar: i.imgur.com/WRNca82.png

Just make sure that you upload files smaller than 2MB and just be patient ;)

3. This was caused by your menu misconfiguration - you've set profile as your home page. No profile page could be displayed for non-logged in users. I fixed that ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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