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Email between members - undefined error

10 years 11 months ago
  • Udi's Avatar
    Topic Author
  • Udi
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  • Posts: 52
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ISSUE SUMMARY:
Hi,
j 3.4.5
js 4.1.3

sending an internal email between 2 members brings the msg: undefined error and the msg isn't sent.

At the Mail queue, there is label - Blocked.

See attached.

Please advise what to do.

regards,

Udi


STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

Attachments:
10 years 11 months ago
Licenses:

Hi, Udi.

"Blocked" means that certain user blocked those kind of emails in his/hers profile email settings.
I assign developer to check that "Undefined error".

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Udi
10 years 11 months ago
  • Udi's Avatar
    Topic Author
  • Udi
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 12
Licenses:
JomSocial Active

Thank you.

10 years 11 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
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Hi Udi,

The block email means the email joomla code cant send the email, it can be caused by overload email on your server. This is not Jomsocial issue but email server is overload, to avoid this please you edit administrator/components/com_community/default.ini and change this value "totalemailpercron" to the smaller value.

If you still get this issue I suggest you contact your sys-admin for this

thank you

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