ISSUE SUMMARY:
A new installation of JomSocial was configured and working properly on Monday evening. On Tuesday, when I tried accessing menu items in the JomSocial menu, each item takes me to a page that reads "The connection was reset".

STEPS TO REPLICATE:
1 Log in to the front end of my JomSocial site
2 Click on the Groups item in the red menu bar

RESULT
Taken to a standard browser screen that reads "The connection was reset"

EXPECTED RESULT
I'd be taken to the Groups page

BROWSER
Firefox 42.0
(same issue in IE 11)

Hi Joe,

Can you provide the super user access, please? so I can check the Joomla configuration

thank you!

Super User access has been given - thanks!

Seems your server is not fit with Jomsocial needs, the error is not really clear, I need your help to ask this issue to your sys-admin, maybe they can get the better clue

I'll ask my sys admin to look again. It is just strange because it was working fine one evening and the very next day it wasn't. We have a QA environment and it works fine there.

Can you point to anything specific we should be looking for?

Was there a change you made to the configuration? I ask because last week I could log in to the front end just fine - I only got the error message when I tried to click on one of the JomSocial menu items. Now, I get the error even when I log in to the front end.

You can change the configuration from php.ini, make sure the server is fit with jomsocial needs documentation.jomsocial.com/wiki/System_Requirements