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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Search by country - problem

11 years 2 weeks ago
Licenses:
JomSocial Active

Hello I have the following problem when the site is in Bulgarian and clicked About Me and then on a country not located users. If I'm English do not have this problem.

11 years 1 week ago
Licenses:

HI, Ivaylo.

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:
JomSocial Active

I updated login information. Can you tell me your IP address ?

11 years 1 week ago
Licenses:

HI.

This will have no use as I use dynamic IP... Polish IP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:
JomSocial Active

I am turned off temporarily protect my site. Now you can log.

11 years 1 week ago
Licenses:

Hi.

I saw your issue in your site.
Please, check what values you have for country field in database. is it straight: България ?
Or rather language constant?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:
JomSocial Active

I translated countries and comes from there if the problem comes from there I will erase it. A little while ago I tested the advanced search and looked for users by country and finds no results.

11 years 1 week ago
Licenses:

HI.

But you translated where? In language file I guess...
Country names are stored as language constants in database so in a fact search doesn't look for country name but country language constant. If you changed that behaviour so in db are saved names... then search won't work.

I can't access your site backend (I wanted to install db tool to see what is there).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:
JomSocial Active

I turned off the defense on my website so you can log.

11 years 1 week ago
Licenses:
JomSocial Active

Translation of the countries located in bg-BG.com_community.country.

11 years 1 week ago
Licenses:

Hi.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Ивайло Вълков
11 years 1 week ago
Licenses:

Hi,

please edit your first post at this topic. and provide me FTP access detail, I need it for debugging purpose.

Regards

The following user(s) said Thank You: Ивайло Вълков
11 years 1 week ago
Licenses:
JomSocial Active

I've updated the FTP login information and I have added if you need access to the administration.

11 years 1 week ago
Licenses:

Hi,

I confirmed, this is a bug.
please wait for the fix.

Regards

The following user(s) said Thank You: Ивайло Вълков
Moderators: Piotr Garasiński
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