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No URL link in contact request notification

11 years 2 weeks ago
  • Susan's Avatar
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  • Susan
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ISSUE SUMMARY:
Our members are using the friend request function in jomsocial but when the request is emailed out to the recipient the notification does not have a URL link. This is a real problem when recipients receive these notifications on their phone and cannot easily cut and paste the URL address into their browser.

STEPS TO REPLICATE:
1 Send a friend request.
2 Recipient receives a request with a URL reference to a friend request page but there is no link connected with the address.
3 User cannot click on link (no link) to accept request.
4
5
RESULT - should be able to click on URL link and accept request
EXPECTED RESULT - recipient cannot accept request from email.
BROWSER - all browsers and devices.

11 years 2 weeks ago
  • Dimas's Avatar
  • Dimas
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Hi Susan,

Would you mind provide me the screenshoot of the email, please? normally the url should be there and redirected to "index.php?option=com_community&view=friends&task=pending&Itemid=377"



thank you!

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11 years 2 weeks ago
  • Susan's Avatar
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  • Susan
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JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Your website jomsocial.com keeps going to an error page by the way! It has been doing this for a week or so.

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11 years 2 weeks ago
  • Susan's Avatar
    Topic Author
  • Susan
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  • Thank you received: 20
Licenses:
JomSocial Expired AdAgency Expired iSEO Expired Socialize Expired

Your website jomsocial.com keeps going to an error page by the way! It has been doing this for a week or so. Your link in your email to me didn't work either.

11 years 2 weeks ago
  • Dimas's Avatar
  • Dimas
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Hi Susan,

Can you send that email to my email This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it. please? this issue usually caused by mail app, I will try it with my mail app.. because I never get this similiar issue before, all url can be clicked on my email.

thank you

11 years 2 weeks ago
  • Ricardo's Avatar
  • Ricardo
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Susan Burton wrote: Your website jomsocial.com keeps going to an error page by the way! It has been doing this for a week or so. Your link in your email to me didn't work either.


Susan,

Sorry about the inconvenience. Please give me more info about these error page you got. If you could send us the URL where you get them and maybe take a snapshot would be great. I'm asking this because we browsed our website and we didn't find any problem with it. Maybe you could help us to find what's the problem. Also, forward me the email with wrong link you received. ricardo at ijoomla dot com.

Thanks!

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