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User profiles not receiving email to activate there profile

11 years 2 weeks ago
  • Shad's Avatar
    Topic Author
  • Shad
  • Offline
  • Fresh Boarder
  • Thank you received: 0
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

ISSUE SUMMARY:


STEPS TO REPLICATE:
1 When user signs up to join site they enter user name, email address, password
2 They are then fwd to choose which profile payment plan they want
3After choosing there plan, They are then fwd to enter there payment info
4After completing payment info it takes them back to the main screen to log in.
5 The problem lies when the user doesn't receive an email to activate there account.
I have provided a screen show showing the profiles that weren't activated because they didn't receive and email
to activate their account.

Attachment ApproveUser.png not found



RESULT
EXPECTED RESULT
BROWSER

Attachments:
11 years 2 weeks ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

I think this issue caused by payplan, you can test it by disabled the payplan.

thank you

Moderators: Piotr Garasiński
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