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open uploaded document in message

11 years 1 month ago
  • Dominik's Avatar
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  • Dominik
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hi,
it´s not possible to open an document which is uploaded in a message.
the user who is sending can´t open it and also the receiver can´t.

when the sender want to open the document there is opening fatal error, see on the screenshot.
when the receiver want to open the document it turns back to the wall.

thank you,
dominik

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The following user(s) said Thank You: Milan
11 years 1 month ago
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Hi, Dominik.

What kind of document it was? PDF? XLS? DOC?

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11 years 1 month ago
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hi,

the document was PDF.

regards,
dominik

11 years 1 month ago
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HI, Dominik.

I'm sorry but I can't replicate your issue.
I just send PM to user Dominik with pdf file and I'm able to open file in "Send" box: prntscr.com/8l30l5

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11 years 1 month ago
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hi michal,

thank you, i replied to the message. please check it. i uploadet the same doc., i can´t open it.

regards,
dominik

11 years 1 month ago
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Hi, Dominik.

Me neither. You mean that you downloaded my file and uploaded it again?
Could you check if this file exist: ROOT/images/files/message/104/ec152fa3d39c809df6d227cb793e4846.pdf ?

gay-online.club/images/files/message/104...3fc8c73e87c09d02.pdf - this file exist
gay-online.club/images/files/message/104...f6d227cb793e4846.pdf - this... probably not. If it exist, download it from server and try to open.

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11 years 1 month ago
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hi,

on the screenshot you can see, which document is in on the server.
this one, you sent, i can open. but the other one from me not.

regards,
dominik

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11 years 1 month ago
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Hi, Dominik.

Does it happen with every document you sent (pdf) or with only this one?
You attached new document to PM or you downloaded mine and attached it again or it is different document?

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11 years 1 month ago
  • Dominik's Avatar
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hi,

it happens with all documents.
i attached your document which you sent to me only the name is different.

regards,
dominik

11 years 1 month ago
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Hi, Dominik.

Second user reported the same issue.
It seems to be a bug.
I'll report it to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
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11 years 1 month ago
Licenses:

Hi, Dominik.

Please, do safe copy of this file:

ROOT/components/com_community/controllers/files.php

Then replace original with patched file from package.

- Instead of saying: 'it's not working', explain the problem in detail.
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- Tell us how to replicate the problem, we can't fix it if we can't find it.
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11 years 1 month ago
  • Dominik's Avatar
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  • Dominik
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JomSocial Expired Socialize Expired

hi michal,

nothing changes. when i upload the document, i cant open it. but when i refresh after the upload i can open it sometimes, not everytimes. nobody will check to refresh the page to see his own uploaded document.

regards,
dominik

11 years 4 weeks ago
Licenses:

HI, Dominik.

I was able to open document you attached:

prntscr.com/8mgfrn
prntscr.com/8mgf58

Could you try to send me another one?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 weeks ago
  • Dominik's Avatar
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  • Dominik
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  • Posts: 3
  • Thank you received: 2
Licenses:
JomSocial Expired Socialize Expired

Hi,

after i uploaded the last document i tried to open it. on the screenshot you´ll see the opening error. so i closed it an refreshed the page where the message was opend. after it loaded new i klicked on the attachement and it worked.

why is it necessary to refresh the page to open the document? nobody will check to refresh the page to see his own uploaded document.

regards,
dominik

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Moderators: Piotr Garasiński
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