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User Points: Facebook like remove not working

11 years 1 month ago
  • Max's Avatar
    Topic Author
  • Max
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  • Posts: 11
  • Thank you received: 3
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ISSUE SUMMARY:
Hi! Our JS rule "Facebook Like Remove" does not work. Google+ remove works perfectly and we have the same settings.
Earnings by Facebook like and Google+ also works - it is just the remove for Facebook that has an issue.

STEPS TO REPLICATE:
1 Click on Facebook
2 Earn points
3 Unlike Facebook
4 No points reduced
5 Not shown in activity stream
We also work with Alpha User Points. And as there are same settings for Google+ remove and Facebook like remove we think the issue is on JomSocial.
Can you please help out?
BROWSER

11 years 1 month ago
Licenses:

Hi, Max.

Those are custom or 3rd party user points rules that are not supported by us.
Please, contact with appropriate developer if it's 3rd party extension rule...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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11 years 1 month ago
  • Max's Avatar
    Topic Author
  • Max
  • Offline
  • Fresh Boarder
  • Posts: 11
  • Thank you received: 3
Licenses:
JomSocial Expired Socialize Expired

Hi Michal,

Thanks for your answer!
I already spoke with the developer and he told me to get in touch with you as he thinks the issue is in the rule in JomSocial.
How can we proceed?

Thanks

11 years 1 month ago
Licenses:

Hi, Max.

Certainly it's not the issue in JomSocial. User point rules are created as points declaration file and rule trigger: documentation.jomsocial.com/wiki/User_Points_System

If there would be issue in JomSocial with points system, then NO point rule would work.
So there is rather issue with that one rule, but like I said - this is custom rule and can't be supported.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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