ISSUE SUMMARY:
Received notice that a user could no longer log in (see attached). When checking the account the user no longer belonged to "Registered" or any other user groups. How can this happen?

STEPS TO REPLICATE:
1
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

Hi Tiberiu,

your site still using 3.2.1.5 (already out of support)
at jomsocial 4.0.9 we have lots of improvement.

any reason you still using 3.2.1.5?

Regards

worried about potential new bugs with new releases -- is the 4.0.9 as stable / issue-free as the older one?
also, if look / feel is different that would take some adjustment for the existing communities

lastly -- is there a guide on upgrading you can point me to -- we have custom language and made some small changes to displaying event times, etc in the current core files, so if we upgrade I would want to ensure that there are no issues in the process of doing so.

please let me know on the above

Hi,

jomsocial 4.0.9 is more stable than 3.2.1.5. many bugs has been tackled.
for upgrading you only need download jomsocial newest version at jomsocial.com > my account. and install it from joomla extensions manager. no need to uninstall any things.

you can try it with dev/staging site first instead of live/production site.

documentation.jomsocial.com/wiki/Traditional_Installation
documentation.jomsocial.com/wiki/IJoomla_Installer_Installation
documentation.jomsocial.com/wiki/Built-in_Module_Positions

Regards