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My account il PRO Version but i don't Theme Designer?

11 years 2 months ago
Licenses:
JomSocial Expired

Hello,

I have updated my subscription from the standard version to the PRO version, because I have to edit the template, but in the section Theme Designer does not recognize this upgrade and close the section edit.

Can you help me ?

11 years 2 months ago
Licenses:

Hi, Angelo.

You posted in wrong forum category so I can't event check your site (don't know it URL). So I moved it to correct one.
Now please, edit your first post and provide site credentials.

Also make sure that you INSTALLED JomSocial PRO on your system. Having just renewed as PRO will not automatically enable Theme Designer - you need to reinstall your previous standard version... or install PRO on top of existing one.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 2 months ago
Licenses:
JomSocial Expired

Thanks, I had not installed upgrade. Problem solved. :)

Moderators: Piotr Garasiński
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