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ISSUE SUMMARY:
I don't know why, but my url for 'Friends' in the toolbar is displayed with url /profile/friends instead of /friends.
When I disable the profile menu in the toolbar, the correct URL is generated.
STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER
I cant access joomla administrator. the access detail that you provided is not valid.
your issue related with joomla menu items.
/profile/friends this URL because seem your put jomsocial profile as main menu item.
if you cant make like this: /friends you need to create jomsocial home as main menu item as set is as site homepage.
FYI: please open new topic at billing issue to changing your support domain