Dear support team,

when creating an topic in a group or adding a description in an event you have the awesome editor. prntscr.com/7q7lzm

However... when i save my text... its still flat text with no spacing.

check out this event:
* WINACTIE* A FABULOUS CHRISTMAS - XCEPTIONNEL

thank you

Hi lafemme,

seem there is a security restriction at your server or database server. please asking your server support about it.
that because HTML code always striped when stored at your server.

Regards

Hi Albertus,

Do you know anywhere to look? Because he looked till 2:30 In the Night but could not find it.

He told me to look at the admin -> global configuration -> text filter

But also that would not help.

What to do now??

Hi,

here the page:
joomla admin > global configuration > text filter
try to set no filtering to all groups

nope... sorry... that does not work.. :(

prntscr.com/7taibd

Hi,

could you please provide me cpanel access detail? I need to have a look at database and some server configuration.
pease editi your first post at this topic and put it at site info form.

Regards

Hi Albertus,

Just updated it. Thank you :)

any update yet??

Hi,

sorry for delayed. I still cant find where is the problem come from.
can I download your site by using akeeba backup?

I want do deep debugging. because your site is a live site I dont want damaging your site. so I need your permission first.

after that I will make local copy. if at my local server the issue not exist, so i'm very sure the issue at server side.

Regards

Hi Albertus.. Do not apologize. You and your team are working your **** off so we all can enjoy this amazing product :)

And yes.. You certainly can. Great that you want to do this.. Hope the issue is find soon..

Best Regards...

Hi,

seem there is a some core changes at your site, but I cant find it.
at local site copy, I upgrade to 4.0.9 and the issue disappear.

please upgrade your site to 4.0.9 if upgrade process stuck, I need cpane/phpmyadmin access detail.

Regards

Dear Albertus.. it seems that it still does it. I have upgraded to the latest version. However... it seems a bit strange -> prntscr.com/7vz2od

But.. have tested.. Have placed an enter in the text and made a word bold... but no result :(

Hi,

please check it again. the issue has been fixed.
seem your browser cache issue.

Regards

Yeah!! :D It indeed has been fixed... thank you so much!!