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@mentions in notification emails don't take recipient to user profile

11 years 4 months ago
  • Randolph's Avatar
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  • Randolph
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ISSUE SUMMARY:
when @mentioning a user in post, and members receive a notification email about this post, one would expect that the @mention link included in the message takes the email recipient to the user profile page of the mentioned person. However, it doesn't do due to wrong format of the link, which is:

/community/profile/820-natassa.html

The correct link should be: www.xxxxxx.com//community/profile/820-natassa.html

STEPS TO REPLICATE:
1 @mention someone in a post
2 members receive notification email including @mention link
3 the recipient of the notification email clicks on @mention link
5
RESULT
blank page (due to wrong link to profile page of @mentioned person)
EXPECTED RESULT
by clicking the link in the email, members should be taken to the profile page of the @mentioned person
BROWSER
All

11 years 4 months ago
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Hi, Randolph.

I tested it on your site... but didn't received notification email yet.
But in backend URL is fine:
prntscr.com/7n3l5y

Also tagging notification should point to certain post eg:
ROOT/community/5513815-test/profile?actid=14419#activity-stream-container

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11 years 4 months ago
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ok, started cron. Now you should receive the notification email.

11 years 4 months ago
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Hi, Randolph.

I received email and URL is fine: prntscr.com/7n3o0k

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
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Hi Michal,

now I see. You tested the @mention in the comment box. There it seems to work.

However, I referred to @mentions made in the original posting. This seems to be a different case.

Can you check?

Randolph

11 years 4 months ago
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forgot to mention, that i refer to @mentions made in groups.
I have invited you to hidden group "test", which I have set up for testing issues. think it's the best to test from within this group.

Randolph

11 years 4 months ago
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Hi, Randolph.

Ok, now I understand. I tested it on my test site and it seems to be a bug.
I'll report it to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 4 months ago
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  • Randolph
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Ok, thanks

11 years 3 months ago
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Hi.

Please, make safe copy of those files:

ROOT/components/com_community/controllers/system.php
ROOT/components/com_community/helpers/linkgenerator.php
ROOT/components/com_community/helpers/user.php

Then replace originals with patched files from package. Just upload content of package to main Joomla! folder.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

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11 years 3 months ago
  • Randolph's Avatar
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  • Randolph
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Oooooh !!! That was quick as lightning :)

Thanks a million for resolving the issue in such a short time!

Randolph

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